QU451 - PCI DSS Compliant Solution

The Council requires a supplier for the provision of PCI DSS compliant solution for taking agent mediated payment card transactions completely over the telephone.

• oBCC requires a PCI DSS compliant solution for taking agent mediated payment card transactions completely over the telephone which removes the need for the agent having access to the customer's card details, ideally through DTMF suppression.
• oThe solution should be able to cater for the volumetric data captured in the table below
• oIt should be noted the data is based on 2019 figures. Some of the volumetric data may currently be greatly reduced owing to Covid lockdown restrictions impacting delivery of the services.
• oThe proposed solution must allow the payer to make payments completely via a standard landline telephone and not require the payer to have any type of web or internet access
• oCurrently BCC use WorldPay, Civica WebPay, and chip and pin (PDQ) with Cardholder Not Present (CNP) (Barclaycard/Veriphone) solutions to take payments over the phone via BCC agents. The proposed solution should work alongside or provide some level of integration with these existing payment solutions. However, BCC may consider consolidating all payments to either WorldPay or Civica payment solutions.
• oFor the most part business service areas use only one payment broker; however, within BCC's contact centre, agents currently take payments using both WorldPay and Civica payment solutions. It is not possible to separate these calls before they arrive at the agent.
• oThe solution must work with Gamma, BT Cloud and mobile telephone carriers
• oThe solution must work with both inbound and outbound calls
• oThe solution must be able to work with the Cirrus Response contact centre solution, which is used for call handling and logging in some service areas.
• oThe solution must not require the agents to have direct dial numbers, as these are not available in some areas.
• oOnce the payment calls are within the BCC system, the proposed solution should not require the call to be passed back out again, as this would result in a significant increase in call charges from our carriers
• oThe response should clearly state any minimum or maximum call volumes, and penalties or additional charges for going outside these tolerances.
• oBCC also operates an automated payment line using Civica WebPay, this is out of scope of this work and is mentioned for information only.

Suppliers should quote for a 12-month contract, with the option to extend for another 12 months

This contract will be for a period of 12 months commencing 1st February 2021 until 31st January 2022.

The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest. If you wish to express an interest in this opportunity please click on the following lin...

Additional information:

If you are interested in tendering please click on the following link to access Birmingham City Council's tender Portal.

Delivery Notes

Birmingham

Is a Recurrent Procurement Type? : No