Telephone Based Customer Surveying for Connexus
key details
| Value | £30,000 |
|---|---|
| Status | complete |
| Category (CPV) | 79311210 +5 more |
| Region | West Midlands |
| Deadline | 6 Nov 2020 |
| Contract start | 1 Jan 2021 |
| Contract end | 31 Dec 2021 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-b44d1525-1be0-4f74-8ace-5cf0794efaf2 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Iff Research | £29,576 | 27 Nov 2020 | active |
description
The aim of this tender is to appoint a single service provider to carry out a defined set of telephone-based customer surveys, including;
- To securely receive (via File Transfer Protocol, or FTP) weekly and monthly CSV (or other excel format) datasets of customers requiring customer surveys.
- To process and carry out telephone-based customer surveys, adhering to agreed maximum quotas and script, and in accordance with the MRS Code of Contact.
- To facilitate Connexus colleagues being able to access real-time responses for analysis and checks, preferably via an online portal.
- To facilitate the customers' rights under the General Data Protection Regulation, including the right erasing their responses and to not contact any customers who opt-out of surveying.
- To facilitate Connexus in modifying surveys as per its business requirement by providing a number of additional changes available within each survey.
- To facilitate the transferal of any existing survey data from previous surveys into one singular platform for Connexus colleagues to review data.
Information on pre- and post-survey scripts, questions, scales and routing will be provided.
documents
- https://www.contractsfinder.service.gov.uk/Notice/b04117c1-98f5-4e1b-a0eb-bbf1af084c48 , tenderNotice
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=OCT160637 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 16 Oct 2020 | Tender (tender) | · | b04117c1-98f5-4e1b-a0eb-bbf1af084c48-387708 |
| 27 Nov 2020 | Award (award) | · | ff3a77ca-f277-4120-988f-ce05286018a8-396842 |
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source
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