Case History Analysis
key details
| Value | £181,000 |
|---|---|
| Status | complete |
| Category (CPV) | 75100000 |
| Deadline | 19 Nov 2019 |
| Contract start | 2 Dec 2019 |
| Contract end | 31 Mar 2020 |
| Procedure | limited |
| SME suitable | Yes |
| OCID | ocds-b5fd17-b43f4259-dcbe-4d40-8f4c-b3bd0e5fb43d |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| CLANCHATTON BIRMINGHAM LIMITED | £180,000 | 21 Nov 2019 | active |
description
The Housing Ombudsman is seeking to secure short term services from a Business Process Outsourcing supplier who is able to provide succinct and accurate documentary case history analysis on housing complaint cases brought to the Ombudsman by a tenant of a member landlord. The supplier would be required to produce a case history synopsis of individual housing complaints which then forms the basis for the Ombudsman to determine what ,if any redress, the Landlord needs to take with the tenant . This opportunity has arisen due a current backlog of cases within the Ombudsman's remit.
In provisioning these services, we are seeking to work with suppliers who have previously provided complaint investigate services to Ombudsmen or the Regulatory Sector. Attachments are made available with this notice which provide greater detail on the requirement and how to apply.
documents
- https://www.contractsfinder.service.gov.uk/Notice/4b44eb6e-b220-49a8-9987-730d411250eb , tenderNotice
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e3e8e44e-fe56-47aa-bbe2-b2333eb1f164 , biddingDocuments
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3b22eeb7-d822-49c1-a65f-927252ee1963 , biddingDocuments
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a1849e9a-4f92-4c32-a4fb-a3605563912f , biddingDocuments
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5dee79db-7b28-4082-a7f4-307e2f071856 , clarifications
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 3 Jan 2020 | Award (award) | · | 06ace654-1391-4a15-915a-880857b4c24c-334876 |
more from HOUSING OMBUDSMAN SERVICE
- E-Learning Services · £75,000 · 10 Dec 2019
- Outsourced Casework services · £181,000 · 25 Apr 2019
- HOS SIP telephony solution · £60,000 · 5 Apr 2019
- outsourced casework services · £181,302 · 5 Apr 2019
- Contract Award notice · £20,000 · 30 Nov 2018
- Housing Ombudsman outsourced casework · £180,000 · 28 Oct 2018
- HOS SIP Telephony solution · £54,000 · 9 Aug 2018
- Housing Ombudsman casework assistance · £80,000 · 31 May 2018
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Embedding Ethical Conduct in Public Sector Authorities: A Literature Review on Codes of Conduct and Behavioural Change · Cabinet Office · £46,558
- Operational Stability · Infected Blood Compensation Authority · £548,000
- Non-exclusive Administration of MCA Safety Assessments for Candidates · MCA - Maritime and Coastguard Agency · £1
- Award Notice - Contact centre services · Companies House · £23,831,000
- Applications Services Contract - Decommissioning Priority · Ministry of Justice · £60,528,907
- Document Storage Solution · West Northamptonshire Council · £234,800
- Operational Readiness for Future Claim Cohorts · Cabinet Office · £599,900
- NEPRO3 - IBCA Strategic Design: Continuity & Knowledge Transfer · Cabinet Office · £600,000
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.