SCC RP Coroners CMS

The Surrey Senior Coroner is a judicial office holder and operates independently of Surrey County Council (SCC). SCC has a statutory duty to meet all the costs of the coroner service and to provide the Senior Coroner with sufficient staff, and suitable premises to ensure he meets his statutory obligations.

The Senior Coroner and his team of coroners, and the Coroners Officers and support staff (jointly provided by SCC and Surrey Police) currently use the IRIS system to record case details and costs. This system is currently hosted and provided to the Senior Coroner by Surrey Police (SyPol). IRIS has been deemed to be not fit for purpose and a replacement intuitive case management system (CMS) is now sought to replace it. Responsibility for the replacement system has passed from SyPol to SCC.

The high level requirements of the CMS are as follows:

• oEasy to use, intuitive system
• oAvailability and ease of access i.e. cloud/web-based.
• oDocument Management System storing any file types including audio/video
• oReferral system allowing for all referrals to be made online.
• oWorkflow system that guides the user through the legal procedures.
• oFacility to record all costs and revenue
• oAccess for up to 35 concurrent users

The replacement system is required to be fully tested and in place and 'live' on the 1st February 2018. Bidders are required to set out an indicative implemation plan including user acceptance testing with timescales to meet this date. Bidders are also required to set out full details of the training package (including system user manuals) that will be provided to all users prior to and post 'go live' and which will form part of the overall price for the CMS. Any training that is not provided as part of the overall package, such as refresher or report writing must be specified separately including how the charges are structured.

At the point when the system goes live the majority of the users will be SyPol employees using SyPol IT infrastructure and netwoks. On the 1st April 2018 it is likely that the majority of users will be SCC employees using SCC IT infrastructure and networks. Will this present any issues in terms of accessing and using the software. The attached IT specification is based on SCC IT infrastructure protocols.

Additional information: Is a Recurrent Procurement Type? : No