Customer Feedback Advisor PH 02.11.21

Customer Feedback Advisor

Rate of Pay: £10.83

Hours: 37 hours per week

Location: Based at Roway Lane, Oldbury

Start Date: ASAP

Contract type: Agency - 12 weeks

Brief description:

We have an excellent opportunity for a Customer Feedback Advisor to join our Customer Complaints and Feedback team, and will contribute to the smooth and efficient running of the department. They will have excellent administration skills with a strong customer focus and can thrive in a busy working environment. Experience will include: • Minimum of 12 months experience of working within a Customer Service environment dealing with complaints handling and undertaking reception duties. • A professional telephone manner • Well organised with a positive and flexible approach to working • High level of IT literacy • Excellent communication and listening skills Applicants must possess 3 GCSE's at minimum Grade C, including English Language or equivalent. Need candidates who can start asap. Please see JD and PS for further information.

No DBS is required for this role.

This role is inside IR35

Please note this advert is also out with our Master Vendor

You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice.

The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.

From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents.

To submit your documents, you will be required to opt in.

For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal.

If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810.

Closing Date: Friday 5 November 2021 at 12.30pm

Additional information:

The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.

From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents.

To submit your documents, you will be required to opt in.

For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal.

If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810.

Is a Recurrent Procurement Type? : No