C10891 NHSBSA Contact Centre Platform Services
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £5,094,561 |
|---|---|
| Status | complete |
| Category (CPV) | 72000000 +1 more |
| Deadline | 16 Jan 2023 |
| Contract start | 19 Apr 2023 |
| Contract end | 18 Apr 2027 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-b055c459-722c-4deb-a4eb-a49f6648453c |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Capita Business Services Limited (primary) | £5,094,561 | 27 Jun 2023 | active |
description
The Supplier will provide the following key outcomes:
- The design build and test of a new contact centre telephony services to replace those provided by the incumbent supplier;
- The migration of contact centre telephony services, NGN's and Intelligent Network (IN) capabilities from the Incumbent Sup
- The discovery, strategic development, solution design, implementation and operation of new digital contact centre capabilities, including but not limited to NLP, virtual agent, self service automation, deflection
- The migration and implementation to be delivered without impact to the operation of End to End Services;
- Demonstrable progress in supporting NHSBSA's Modern Contact Centre transformation strategy
- The operation of the migrated contact centre telephony services
Additional information:
Procured via the Crown Commercial Services RM3808 Network Services 2 Framework, Lot 13 Contact Centre Services.
This contract has two 12 month options to extend, post the 4 year initial term.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 28 Jul 2023 | Award (award) | · | f8201257-5d06-480c-9810-77e91c21b3ce-667212 |
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source
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