Customer Experience Strategy - Provision of Options Appraisal and Business Case
key details
| Value | £1 |
|---|---|
| Status | complete |
| Category (CPV) | 79000000 |
| Deadline | 30 May 2017 |
| Contract start | 12 Jun 2017 |
| Contract end | 31 Aug 2017 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-1211b1bc-aa4f-4fea-82c3-a240a7f738c4 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| 4OC | £39,632 | 1 Jun 2017 | active |
description
Chiltern District Council and South Bucks District Council have recently approved a joint Customer Experience Strategy. This includes our vision and strategy for the delivery of services to our customers in the future and is supported by a set of design principles. We now need to begin work to deliver this strategy and so require external support to:
| • | Validate the strategy and our vision; |
| • | Development of a high level target operating model showing how the vision and strategy can be delivered from the people, process and technology perspective; |
| • | Consider the options identified to enable delivery of the strategy and evaluate these to support the development of our operating model; |
| • | Work with services to identify the potential financial benefits and the business case for implementation of change; and |
| • | Develop a high level plan to migrate to the new operating model. |
documents
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8a452376-8d86-4cf1-ba23-866e12e04fd7 , tenderNotice
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/bfc37eac-13b3-431b-8935-149a0f9586f6 , tenderNotice
- https://www.contractsfinder.service.gov.uk/Notice/bed6a2f5-df48-43bc-9fff-56f0c163b47f , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 9 Jun 2017 | Award (award) | · | 56eafffe-861a-41c7-9ed6-014b2958eaed-153318 |
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source
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