ITEP0640 - ServiceNow Managed Support & Development Services
key details
| Value | £2,929,242 |
|---|---|
| Status | complete |
| Category (CPV) | 48983000 |
| Deadline | 11 Dec 2023 |
| Contract start | 13 Dec 2023 |
| Contract end | 31 Mar 2025 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-ace7bdaf-dadf-4418-ba2c-19218273680a |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| UP3 Services Limited | £2,929,242 | 11 Dec 2023 | active |
description
ITEP0640 - ServiceNow Managed Support & Development Services
The contract has been awarded until 31/03/25. The Services to be provided by the Supplier includes the following:
ServiceNow Managed Support and Development Services.
Managed Support Service:
2nd and 3rd line support team to manage:
-Core platform support - to resolve incidents and fulfil requests.
-Platform governance - best practice guidance.
-Demand management - idea and demand review, backlog management.
-Minor enhancements - to in-scope applications and processes.
-Platform management - platform performance, scheduling of patch and platform upgrades, testing, minor platform enhancements. -Platform optimisation - license optimisation, adoption of new functionality, best practice process guidance. -Service reporting - service status dashboard and weekly reporting, service reviews.
Managed Development Service:
Programme Manager, Engagement Manager and Technical team to deliver:
-Support and enhancement of the ServiceNow platform.
-Proactively manage business and IT demand for service automation.
-Extend / enhance functionality of existing applications.
-Develop new applications.
-Perform end-to-end testing of these applications.
-Transition the applications into the production environment.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 29 Jan 2024 | Award (award) | · | 77dc8a20-e04f-4c3e-92b7-91ba15470221-718027 |
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source
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