HMRC Customer Experience Survey 2015-18
key details
| Value | £1,202,094 |
|---|---|
| Status | complete |
| Category (CPV) | 73000000 |
| Region | London |
| Deadline | 9 Mar 2015 |
| Contract start | 31 Mar 2015 |
| Contract end | 30 Apr 2018 |
| SME suitable | No |
| OCID | ocds-b5fd17-ac37994e-adc8-11e6-9901-0019b9f3037b |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| TNS-BMRB | £1,202,094 | 20 Mar 2015 | active |
description
The Customer Survey, which is being redesigned for 2015-18, allows HMRC to monitor customer experience and perceptions of dealing with HMRC. Covering tax agents, small businesses and individuals, the survey will provide robust data on HMRC’s performance against a number of key customer experience measures and allow us to track changes in them over time.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 13 Aug 2015 | Award (award) | · | ocds-b5fd17-ac37994e-adc8-11e6-9901-0019b9f3037b-71545-1415cts07 |
| 15 Mar 2018 | Award (award) | · | 707516e8-6e19-4d7c-bab1-4f21332083fa-205488 |
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source
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