Income Maximisation Project
key details
| Value | £600,000 |
|---|---|
| Status | complete |
| Category (CPV) | 48000000 |
| Region | North East |
| Deadline | 20 Dec 2021 |
| Procedure | open |
| OCID | ocds-h6vhtk-02f79b |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Voicescape Limited | · | · | active |
description
We require an Intelligent automation risk based artificial intelligence and machine learning approach to caseload management and collecting debt which also includes an integrated call handling and text messaging solution. This will work alongside our current housing management system, Orchard but also has the capacity to work alongside other housing management systems if this was to change. Through behavioural science the system must optimise the benefits of nudge theory to ensure that as a business we maximise our income through maximising automation opportunities and ensuring that manual intervention is made only when needed and in a way that will provide Thirteen with the best outcome.
documents
- https://in-tendhost.co.uk/thirteengroup/aspx/
- https://www.contractsfinder.service.gov.uk/Notice/cf9a7ae3-bbc9-4d4f-ba67-816b632e10a7 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
3 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 17 Nov 2021 | Contract notice (F02) | Earlier regulations | 028716-2021 |
| 17 Nov 2021 | Tender (tender) | · | cf9a7ae3-bbc9-4d4f-ba67-816b632e10a7-486474 |
| 25 Jan 2022 | Contract award notice (F03) | Earlier regulations | 002132-2022 |
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source
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