Contract Awarded project_20130 - The Pensions Ombudsman IT Managed Service
key details
| Value | £864,984 |
|---|---|
| Status | complete |
| Category (CPV) | 72000000 |
| Deadline | 1 Dec 2017 |
| Contract start | 14 Dec 2017 |
| Contract end | 13 Dec 2020 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-aaa4368a-f9ad-453f-975a-2c3235fa1068 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Littlefish | £864,984 | 1 Dec 2017 | active |
description
| 1.1.1 | The Pensions Ombudsman's Office is a Non Departmental Public Body sponsored by the Department for Work and Pensions (DWP), whose role is to investigate complaints of maladministration and disputes of fact or law relating to occupational and personal pension schemes. |
| 1.1.2 | We are a small organisation employing 36 staff with an operating budget currently of less than £3 million. As a result of public spending cuts our budget will be reducing over the next four years. |
| 1.1.3 | The office is based in central London very close to Victoria Station, where the majority of staff work (although we do have a small number of home workers). We would like to be able to allow other staff to work more flexibly from home, however we are constrained by our existing IT and infrastructure. |
| 1.1.4 | Last year we received around 4,000 telephone enquiries, 4,000 written enquiries and conducted around 950 formal investigations. We create approximately 500,000 documents each year. |
| 1.1.5 | We are looking to procure a Case Management System (CMS), an Electronic Documents and Records Management System (EDRMS) and a Management Information (MI) solution. |
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 6 Jul 2018 | Award (award) | · | d9808601-0068-4ac7-8d5c-442aac80b879-226853 |
more from Department for Work and Pensions
- SSL Certificates 2026 · £670,000 · 27 Jul 2026
- Digital Payment Services - Payments as a Service - Bacs Payment Fulfilment · £7,843,000 · 23 Jul 2026
- WorkWell (Expansion) NST (National Support Team) · £6,600,000 · 23 Jul 2026
- WorkWell (Expansion) NST · 21 Jul 2026
- Functional Assessment Services (FAS) 2023 – Lot 5 · £2,796,800,000 · 17 Jul 2026
- OpenText Exstream Extended Support 2026 · £115,889 · 1 Jul 2026
- Crown Hosting Service · £11,900,886 · 30 Jun 2026
- Public Cloud Services (G-Cloud 14) · 30 Jun 2026
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Nutanix Hardware and Software subscription renewal · London Borough of Camden
- Digital Asset Management Solution · Metropolitan Police Service · £10,812,672
- Housing Digital Workstream Consultants · Sheffield City Council · £29,313
- Card Medic Licence Renewal · University Hospitals Sussex NHS Foundation Trust · £96,000
- Customer Feedback System · Kent County Council · £157,625
- WHTHT - Remote Clinical Coding Services · West Hertfordshire Teaching Hospitals NHS Trust · £260,000
- CST238 Engagement of an Implementation Partner for the Implementation of SAP SuccessFactors · Derbyshire County Council · £1,800,000
- SSL Certificates 2026 · Department for Work and Pensions · £670,000
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.