Contract for Somewhere Safe to Stay

This contract is for Somewhere Safe to Stay (ssts) beds based within County Durham. Durham County Council requires a total of 9 (ssts) somewhere safe to stay beds based at various locations dispersed across County Durham which is to be provided by a number of Providers.

Therefore, the Council intends to contract with successful Providers with individual supported accommodation projects who are able to provide at least 1 ssts bed and a maximum of 3 ssts beds for this provision. Each of the individual ssts bed spaces must be identified, named and held by the Provider solely for use for referrals to be made by DCC's rough sleeper team when needed. Each individual bed space must be available for the entire period of 1st July 2022 to 31st March 2024 on 24 hours/7 days a week basis for DCC's contract.

Please download the tender documents for free for full details of requirements via the Procontract NEPO Portal WWW.nepo.org using Procontract Reference DN610723

For additional guidance on how to submit your response through the NEPO Portal, please visit the NEPO website training section at https://www.nepo.org/suppliers/learn to access the Navigating the Portal suite of videos. These also include useful information on how to manage your online ProContract account.

If you have any problems accessing or uploading your documents via the system please contact the NEPO helpdesk as detailed below. The E-tendering System Support is provided by the NEPO portal administration organisation Proactis.

Please use the method below that is appropriate to the issue that you are experiencing.

Proactis Supplier Support Helpdesk Ticketing System (http://proactis.kayako.com) - To be used by Suppliers for non-time critical issues i.e. password resets / account queries, finding information, accessing the tender, etc.

Email (ProContractSuppliers@proactis.com) - To be used in same way as ticketing system. Any emails to this address will auto-log a support ticket on Proactis Supplier Support Helpdesk

Emergency Contact (0330 005 0352) - To be used by Suppliers for critical support only i.e. document submission near tender deadline - this should be used by exception and not as a rule