24/015 Customer Contact Solution - AWARD
key details
| Status | complete |
|---|---|
| Category (CPV) | 48000000 |
| Region | West Midlands |
| Deadline | 24 Jan 2025 |
| Contract start | 29 May 2025 |
| Contract end | 28 May 2028 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-a97f7836-3e2a-4a70-9383-465a57819fec |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Netcall Technology Limited | £0 | 25 Mar 2025 | active |
description
Tamworth Borough Council is looking to procure a cloud-based Customer Portal, CRM, low code workflow management system and omnichannel Contact Centre Solution to help rationalise and enhance the management of digital customer contact. We want to significantly improve how customers receive updates and how workflow is managed across the organisation, with the aim of enhancing customer engagement, improving satisfaction level, providing rapid deployment of processes/workflows and making every contact count. The solution should allow the Council to make use of the latest technological advancements, offering integrated use of AI and RPA (Robotic Process Automation) functionality to further enhance efficiency by automating routine tasks and providing intelligent insights. We aim to significantly transform our customer service operations and workflow management with the use of cost-effective scalable solutions.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 9 Jun 2025 | Award (award) | · | b6e74a68-94ea-497a-8827-787edf4b4000-848798 |
more from Tamworth Borough Council
- 26/001 Consultancy Support for Regeneration Projects · 18 Jun 2026
- 25/024 Purchase of 3 Compact Road Sweepers · 8 Jun 2026
- 25/011 The Provision of a Hybrid Mail Service - AWARD · 18 May 2026
- QQ24/025 Horticultural Tractors and associated Implements - AWARD · 19 Feb 2026
- 24/019 Holloway Lodge Roof Repairs & Tree Root Removal - AWARD · £142,272 · 6 Jan 2026
- 24/018 Trusted Assessor & Occupational Therapy Support Service · 14 Aug 2025
- 25/013 Fire Risk Assessments · 14 Aug 2025
- 24/013 Occupational Health Services - AWARD · 11 Jul 2025
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- CRM hosted software · Taunton Town Council · £38,000
- Call Off from Crown Commercial Services G-Cloud 14 Framework for Accounting Finance Software · THE CALICO GROUP LIMITED · £296,527
- Compliance Software · City of Doncaster Council · £46,688
- DDaT26031 - Load Balancing Software Licences · UK SHARED BUSINESS SERVICES LIMITED · £73,425
- The Provision of VMWARE Software Licence · N H S Shared Business Services · £439,545
- NECS Capacity Tracker Halo ISTM · NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT · £17,400
- Board Document System Portal · Met Office · £24,500
- DDaT26377 - Financial Records Archive Environment · UK SHARED BUSINESS SERVICES LIMITED · £26,719
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.