Ealing All Age Transport Dynamic Purchasing System

The London Borough of Ealing (Contracting Authority) wishes to procure an All Age Transport DPS for a range of transport services. It is envisaged the DPS will commence in April 2024 for a term of five (5) years, with the possibility of extension up to a further four (4) years

Ealing faces multiple challenges in this area, including the need to standardise the quality of service across contractors, reduce the overall spend, and increase the efficiency of the services provided. Ealing is also committed to promoting a cleaner, greener borough and encouraging the use of low emission vehicles.

As part of this service, Contractors are expected to operate a high-level service that caters for all the needs of the passengers and meets all current and future requirements of the contract, the Contracting Authority's policy and procedures and all relevant legislation. They will need to be able to supply appropriate, responsible, client-focused staff for all passengers, especially those with challenging needs. Contractors will also need to demonstrate that they can manage and support their Staff's professional conduct and ensure that they, as individuals, understand and meet the service standards. Contractor's will need to ensure there are robust formalised processes in place to ensure improvement where necessary.

We are looking for Contractor's who will treat the Contracting Authority's, schools, parents/carers and the passengers as valued customers. They should be open in their communication with the Contracting Authority at operational and management levels. The Contracting Authority expects to be promptly informed of service delays, accidents, issues or changes to the contract requirements. Contractor's must also be able to effectively manage the performance of the contract at a strategic level, as well as analyse the current provision to ensure effective and innovative solutions. They will need to supply suitable vehicles dependent on the contract needs and there should also be strong contingency plans and arrangements in place to minimise interruptions in service due to unforeseen events.

The Council is seeking to commission Transport services under the following 8 Lots via the DPS

Lot 1 - Car 3 rear seats

Lot 2 - MPV 5 - 6 rear seats

Lot 3 - Minibus 7-16 seats

Lot 4 - Coach 17-31 seats

Lot 5 - Coach 32

Lot 6 - Tail lift vehicles suitable for wheelchair/s + seated passengers

Lot 7 - Wheelchair Accessible Hackney Carriage

Lot 8 - Passenger Assistants (PAs)

Providers may apply for any combination of Lots. There is no limit on the number of providers who can be admitted. Additional providers can join the DPS during the term of the DPS, subject to their applications meeting the entry requirements. To access this opportunity please register your company on Atamis TM at https://ealinglbc-atamis.my.site.com/login and search for ref. CO141