Tender for the Provision of 2021 National Residents' & Leaseholders' Satisfaction Survey

Housing 21 is a Housing Association which provides housing and care services to people in later life.

The organisation has existed for over 50 years, starting out as the Royal British Legion Housing Association. In 1992 we changed our name to 'Housing 21' and expanded our service offer to all older people, not just those with a services background. We changed our name to Housing & Care 21 in April 2014 to coincide with our 50th anniversary. In 2019, our name reverted to Housing 21 following feedback from residents that they did not like the word 'care' in the name.

We now manage over 20,500 extra care, sheltered apartments or bungalows in over 550 sites across England.

At the heart of Housing 21 planning, are frequent customer engagement exercises, which includes creating positive opportunities to listen to resident's experiences, then to feed this information back into planning.

With this in mind, Housing 21 is excited to launch this competition, in view of seeking to appoint a suitably qualified and experienced professional organisation to deliver its 2021 National Residents' & Leaseholders' Satisfaction Survey This annual survey is important to Housing 21 as it acts as an "independent activity" that enables us to reflect on survey information, and understand where residents feel we have achieved well, and those areas where improvements should be made.

This information then forms a moderation plan that shapes our future, promoting quality experiences for residents.

Key requirements in this task include the following:

• i.Consulting and recommendations on existing questionnaire in partnership with Housing 21

• ii.Managing the survey logistics, i.e. its printing form, logistics distribution and returns Including two communications where required

• iii.Analysis

• iv.Then presenting outcome information back to the Executive team in the form of a presentation.

Bidders can access this opportunity by Registering or Logging into the Delta E-Sourcing Portal https://www.delta-esourcing.com/ and entering the access code: 43925TAW3G

Additional information: https://www.delta-esourcing.com/

Access Code: 43925TAW3G