QU466 - Develop and co-ordinate set up of 10 Community Telephone Trees - AWARD

Birmingham City Council Public Health wish to enhance its existing engagement through additional targeted and tailored engagement that focuses on specific communities particularly around non-digital engagement. It is working with existing community partners to set up a minimum of 10 telephone tree pilots to help extend engagement for those with limited digital access.

We are looking to commission an organisation who will work closely with the community partners to upskill and co-ordinate the set up and delivery of a minimum of 10 telephone trees.

The requirements are as follows:

• oWork with the 18 community providers to identify the groupings for at least 10 telephone trees
• oDesign and develop template for skeleton standard operating process that includes signposting, safeguarding and managing escalations
• oBuild training approach and training material / content to support messaging
• oManage delivery of training to community partners and telephone trees volunteers / train the trainer model
• oProvide 12-month co-ordination role to oversee successful delivery of telephone trees and monitoring of outcomes
• oProduce end of project evaluation report and learning

The telephone trees to be set up by 1st April 2021 and to run until 31 March 2022.

The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest. If you wish to express an interest in this opportunity please click on the following link to access https://in-tendhost.co.uk/birminghamcc/ and submit your details to register. You will then be sent details on how to log on which will enable you to download all relevant quotation documentation.

If you are unable to register with In-tend or have any questions or problems on how to use this web site please either email us at: cps@birmingham.gov.uk or call CPS Helpdesk on 0121 464 8000.

Your completed quotation submission should be returned by noon on 5th March 2021 via the 'in-tend' system https://in-tendhost.co.uk/birminghamcc