Out of Hours Library Service
key details
| Value | £400,000 |
|---|---|
| Status | complete |
| Category (CPV) | 79992000 |
| Region | South West |
| Deadline | 2 Aug 2018 |
| Contract start | 1 Sept 2018 |
| Contract end | 31 Aug 2023 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-a6585f4f-4280-499e-8ad1-1263742c370a |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Reassurance Resource Management Ltd | £0 | 20 Aug 2018 | active |
description
Library and Digital Support (LDS) is responsible for library, information management, and IT open access services, and works closely with Technology & Information Services to deliver information services.
The Customer Experience Team (CET) are based in the Charles Seale-Hayne Library and are responsible for the delivery of a comprehensive 24/7/365 Library and IT enquiry service.
Out of hours provision includes first line assistance and advice to customers, recording information using call management software (Sunrise ITSM). Phone calls to the University's IT Service Desk are also redirected to the library for resolution or referral. The services currently being tendered are to cover the period 20:00 to 08:00 per day: Bidders should note that during term time (x37 weeks) Library staff are on duty until 00:00, and from 06:00 - with the core outsourced provision 'sole working' from 00:00 to 06:00. During vacations (15 weeks) the whole working period is 'sole working'.
For full access to the documents please register on: https://in-tendhost.co.uk/plymouthuni
documents
- https://www.contractsfinder.service.gov.uk/Notice/da75722b-d70a-4db0-ade1-e31572ddd745 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 1 Oct 2018 | Award (award) | · | 7302b47d-5b4d-4e72-ac1e-5839d17f5829-239266 |
more from UNIVERSITY OF PLYMOUTH
- Professional Services SITS Developer · £143,865 · 19 Nov 2025
- IT Services · £570,876 · 19 Nov 2025
- LinkedIn Learning. · £86,200 · 19 Nov 2025
- Supply E Books · £30,000 · 19 Nov 2025
- IT Services · £89,310 · 20 Aug 2025
- Professional Services · £61,814 · 12 Aug 2025
- Professional Services · £30,300 · 12 Aug 2025
- Award_UOP_529922 · £39,272 · 12 Aug 2025
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- UKRI-5084 Reception & Security Cover Services at ROE · UKRI · £1,253,050
- Reception/concierge Services at Ongar Health Centre · NHS PROPERTY SERVICES LIMITED · £34,329
- Reception Staff at Sudbury Community Health Centre · NHS PROPERTY SERVICES LIMITED · £94,167
- BE24087 - Reception Services Support · UK SHARED BUSINESS SERVICES LIMITED · £24,949
- COV - Reception Security Guard at Binley Court · Coventry City Council · £40,000
- UK Delegation Hospitality Receptions Symposium 2024 · UK SHARED BUSINESS SERVICES LIMITED · £21,877
- Provision of reception/concierge services at Ongar Health Centre · NHS PROPERTY SERVICES LIMITED · £37,500
- https://wmca.bravosolution.co.uk · West Midlands Combined Authority · £6,630,000
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.