Call Centre Solution
key details
| Value | £1,941,906 |
|---|---|
| Status | complete |
| Category (CPV) | 64200000 |
| Region | South East, London |
| Deadline | 21 Nov 2023 |
| Contract start | 2 Dec 2024 |
| Contract end | 1 Dec 2029 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-a5ee5699-0df2-4a7b-b9fb-08d8e8a4467d |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| 8x8 UK Limited | £1,941,906 | 29 Mar 2024 | active |
description
To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues. This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience. The solution shall also be future facing and have a product roadmap showing how it will develop over the contract period.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 25 Jun 2024 | Award (award) | · | c27704df-b075-47c2-b437-f08a98f44de1-762072 |
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source
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