End-to-End Claims Handling Service
key details
| Value | £68,100,000 |
|---|---|
| Status | complete |
| Category (CPV) | 66000000 |
| Deadline | 18 Dec 2017 |
| Contract start | 2 Jul 2018 |
| Contract end | 1 Apr 2023 |
| SME suitable | No |
| OCID | ocds-b5fd17-a29bbd20-89dc-4379-b57a-bec3ea392cfc |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Capita Business Services Limited | £68,100,000 | 17 Jan 2018 | active |
description
The Financial Services Compensation Scheme Limited (FSCS) is seeking a strategic delivery partner (Strategic Partner) to deliver an end-to-end claims handling service (the Service).
The vision for the Service is to transform FSCS' outsourcing arrangements to ensure they are aligned with its new operational strategy - to enhance customer experience and value. FSCS want to create stronger relationships with fewer strategic partners to drive significant value.
The Strategic Partner will be responsible for:
| - | Service Management Services |
| - | Support Services |
| - | Deposit Services |
| - | Non Deposit Services |
FSCS may during the life of the contract require the Service Provider to provide the following Optional Services:
| - | Insurance Provision Services; |
| - | Identification and Verification Tool; |
| - | Portfolio Management Tool |
| - | Physical Storage |
| - | Default Investigation Services |
| - | Thematic Issues Resolution |
The full description can be obtained from the OJEU contract award notice
documents
- https://www.contractsfinder.service.gov.uk/Notice/b7a4d199-d032-4f38-930f-03a020140050 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 25 Jul 2017 | Tender (tender) | · | b7a4d199-d032-4f38-930f-03a020140050-162042 |
| 24 May 2018 | Award (award) | · | 7bbbc22c-118b-4a0a-aa5e-7e7739466d1e-218177 |
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source
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