Wakefield Council Contact Centre Telephony Solution
key details
| Value | £709,010 |
|---|---|
| Status | complete |
| Category (CPV) | 32500000 +3 more |
| Region | Yorkshire and the Humber |
| Deadline | 5 Nov 2025 |
| Contract start | 6 Apr 2026 |
| Contract end | 5 Apr 2029 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-a2787c1b-d7a8-4c2c-bffa-8566e540c3a5 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| WCL UK Ltd t/a Everything ICT | £709,010 | 5 Nov 2025 | active |
description
This solution will enable us to enhance communication and collaboration across all departments, ensuring that we can respond to customer enquiries swiftly and effectively. By adopting this solution, Wakefield Council aims to deliver an exceptional customer experience, streamline operations, and support the diverse needs of our community. Our new solution will not only address current communication challenges but also position us to adapt to future growth and evolving customer expectations.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 26 Nov 2025 | Award (award) | · | ae48e40a-a1cb-4826-8ec8-b71809bf4eed-873024 |
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source
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