DWP NGCC User Centred Service design and delivery
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £4,323,000 |
|---|---|
| Status | complete |
| Category (CPV) | 72222300 |
| Deadline | 16 Feb 2022 |
| Contract start | 1 Apr 2022 |
| Contract end | 31 Mar 2023 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-9fb49892-9cfd-49c2-aafe-ca71dc5e2d23 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| HIPPO Digital Limited | £1,441,000 | 16 Feb 2022 | active |
description
Provision of User Research / User Experience and Product Management services for Next Generation Contact Centre (NGCC), Conversational Platform (CP) and Automated Telephony Excellence (ATE).
Additional information:
Should this contract be extended for any period then the estimated charges would be c£1.5m p.a. based on a pro-rata of the same services.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 6 Apr 2022 | Award (award) | · | 7e6b34fc-ea64-433c-9fdd-c19b54d6dd9a-525579 |
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source
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