Provision of Contact Centre Solution
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £226,800 |
|---|---|
| Status | complete |
| Category (CPV) | 32524000 |
| Region | North East |
| Deadline | 4 Mar 2026 |
| Contract start | 27 May 2026 |
| Contract end | 26 May 2029 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-9d38196f-7fa4-44a4-a401-424e49aba2a8 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| British Telecommunications PLC | £226,800 | 21 May 2026 | active |
description
Provision of Cloud based contact centre covering two services - Crisis and Information. Includes Voice SIP, Agents, Administrators and Call Storage.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 10 Jun 2026 | Award (award) | · | fa6dd44a-605a-4665-81fe-18f2f36fa649-901553 |
more from TEES ESK AND WEAR VALLEYS NHS FOUNDATION TRUST
- Electrical Installation Condition Report (EICR) · £130,000 · 11 Jun 2026
- Network ELA · £1,411,434 · 22 Apr 2026
- GB Solar Energy · £1,011,402 · 15 Aug 2025
- Provision of Delivered Ready Prepared Meals · £1,191,466 · 1 Aug 2025
- Patient and Carer Experience, Friends and Family Test · £133,088 · 15 Apr 2025
- Recruitment System · £43,992 · 15 Apr 2025
- Cisco Secure Firewall Subscription · £84,105 · 15 Apr 2025
- Refurbishment of Jesmond House · £2,106,341 · 4 Mar 2025
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Provision of Contact Centre Software · TEES, ESK AND WEAR VALLEYS NHS FOUNDATION TRUST
- Smartnumbers Channels · British Transport Police · £108,115
- TECS Maintenance Service Plan (Analogue) · PROGRESS HOUSING GROUP LIMITED
- Analogue to Digital Works · PROGRESS HOUSING GROUP LIMITED
- Smartphone and Data Rental · HM Land Registry · £509,776
- Inbound Routing Platform · West Midlands Ambulance Service University NHS FT
- GB-Sheffield: Customer Experience Contact Centre · British Business Bank PLC · £92,940
- Integrated Control Communications systems support and maintenance contract · York and North Yorkshire Combined Authority · £254,000
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.