Variation to Contract - ITSM Service desk Tool
key details
| Value | £15,800 |
|---|---|
| Status | complete |
| Category (CPV) | 48218000 |
| Deadline | 15 Feb 2021 |
| Contract start | 26 Apr 2021 |
| Contract end | 11 Feb 2022 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-9d3775ed-9ad4-4c69-b0a6-1471b014a986 |
Awards (2)
This procurement was awarded to 1 suppliers. Values shown are per-award; the notice total is £15,800.
| Supplier | Value | Date | Status |
|---|---|---|---|
| PHOENIX SOFTWARE LIMITED | £45,120 | 1 Feb 2019 | active |
| PHOENIX SOFTWARE LIMITED | £15,800 | 25 Apr 2021 | active |
description
Variation - option within the contract to extend by 12 months. The CMA wishes to engage with a single supplier to work with and deliver step changes in our current IT Service Management model. This particular element is to implement a best in class ITSM tool to enable a better customer experience for our Business users and help to transfer from a reactive to a proactive support environment.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 27 Apr 2021 | Award (award) | · | abb67d7c-eb3e-49de-bb80-10d874467017-431695 |
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source
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