Transformation of Customer Participation in Co-Delivery of Services
key details
| Status | complete |
|---|---|
| Category (CPV) | 79410000 |
| Region | West Midlands, London |
| Deadline | 14 Dec 2016 |
| Contract start | 3 Jan 2017 |
| Contract end | 31 Mar 2017 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-9d23f801-5829-4a0c-a4d5-f2d092f1407c |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Corporate Culture Ltd | £53,005 | 21 Dec 2016 | active |
description
The primary objective of the work is to inform Ofwat about leading edge practice in terms of customer participation in the co-delivery of service (including co-creation as appropriate), by:
| • | identifying and reviewing leading international and cross-industry examples of practice in customer participation in the co-delivery of solutions; |
| • | identifying how the frontier could be shifted further; |
| • | setting out a framework for customer participation in the co-delivery of solutions in the water sector; and |
| • | setting out a framework for assessing it and challenging companies at the next price review. |
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 27 Mar 2017 | Award update (awardUpdate) | · | 23d2ffa1-51f5-4283-8bff-c0d3ad0fc0e6-137990 |
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source
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