Housing Services Advisor

Job Title: Housing Services Advisor

Rate of Pay: ?12.02 per hour

Hours: 37 per week

Location: Hybrid/ Oldbury, Tipton & Rowley

Start Date: ASAP

Contract type: Agency

Job Description and Personnel Specification are attached, which also provides more information above the role.

Brief description:

Sandwell Housing Management Service has embarked on a transformation journey to refocus our resources on supporting our tenants to live and prosper in clean and safe neighbourhoods whilst prioritising those who most need our guidance and support.

Following a recent restructure of the service, we are looking for a Housing Services Advisor to provide planning and administration support to our Housing Services Officers, so that an effective service is in place for managing appointments and the resulting administration work.

We will expect our officers to:

• oAssist the Housing Services Officers with planning and managing their workloads through the effective scheduling and management of appointments.
• oBe responsible for the effective operation of the customer appointments system, including leading on proactive communication with customers, feedback on any issues / conflicts with resource planning, resolving issues relating to missed appointments and capturing customer feedback on the service provided.
• oAccurately and swiftly process any administration work generated by the team e.g. processing signups, data input, data extraction.
• oMaintain the electronic work scheduler database, liaising with the Housing Services Coordinator with any updates/changes required.
• oSupport lone working and similar tools to ensure the safety of Housing Services Officers.
• oArrange and attend interviews when required with Housing Services Officers in order to provide support with complex cases.
• oSupport Housing Services Officers with the arrangement and delivery of multi-agency case conferences and community meetings.

You must have excellent communication skills; a strong ability to deal with complex issues; a comprehensive knowledge of housing management functions as well as the ability to work in a demanding environment.

For further details about this role please refer to the Job Description and Personnel Specification.

Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions.

You must also include your agency on cost details to each submission. Stated rates must be inclusive of all known costs.

No DBS is required for this role. Inside IR35.

Please note this advert is also out with our Master Vendor

You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice.

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Additional information: The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link https://in-tendhost.co.uk/sandwellmbc

You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on 'Tenders' to list all the current opportunities. Once you have found the relevant opportunity you should click on 'View Details' in order to Express Interest.

Closing date for submission of quotations is Tuesday 18th July 2023 at 17:00pm

Is a Recurrent Procurement Type? : No