Transactional Print Contract

The procurement for this service was conducted by Crown Commercial Services on behalf of DWP and managed electronically via HM Revenue & Customs e-Sourcing Suite.

The contract will cover the large scale transactional bulk printing, mail sorting, and presentation for distribution into the postal network of DWP customer letters and internal reports, together with collation and insertion into the envelopes of associated leaflets or other printed information to contracting authority customers. There will be a requirement for the supplier to work closely with the contracting authorities in order to transform their communications to customers via a variety of media utilising both hard copy and digital. The contract covers both mainland UK and Northern Ireland.

Operation covers: — The extraction and manipulation of customer specific data, generated from front line operational processing systems. — Printing of software application generated documents specifically in line with operational business rules i.e. customer notifications — Enveloping of printed outputs together with inclusions specified by the software application i.e. inserts, reply envelopes- Mail sorting of sealed envelopes and despatch preparation ready for collection by one or more postal carriers (postal channels are out of scope of this contractual arrangement and covered under the Mail and Office Services contract). — A small percentage of insert printing primarily for customers living in Northern Ireland.

Exact specification included in the Invitation to Tender suite of documentation. DWP reserved the right to undertake E-auction but decided not too for this procurement.