eCase - Correspondence, SAR, FOI, PQ case management
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £939,762 |
|---|---|
| Status | complete |
| Category (CPV) | 72300000 |
| Deadline | 11 Apr 2021 |
| Contract start | 19 Apr 2021 |
| Contract end | 18 Apr 2023 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-9abab020-4462-484b-9714-348afa6c9850 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| FIVIUM HOLDINGS LIMITED | £939,762 | 11 Apr 2021 | active |
description
The Services to be provided by the Supplier under the above Lot are listed in Framework Section 2 and outlined below:
A Case Management system for the end to end management of all SAR, FOI requests, and Policy Mincoms cases with the ability to:
- automate the majority of administrative work through the use of online forms and email scraping
- store centralised guidance and letter templates to ensure cross-departmental consistency
- provide a live overview of all cases in progress to facilitate effective resource allocation
- set a retention period to ensure GDPR compliance within the system itself
- store data securely and be cost effective
- be agile to allow for any future legislative changes or changes to process
- produce ad hoc statistics to monitor performance
- facilitate ICO complaint handling
- allow SLA's to be achieved and pinpoint the reason they are not
It is anticipated that the requirement will be for approximately 100,000 cases
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 30 Apr 2021 | Award (award) | · | 61716826-8b35-45ab-8868-066717ac6a04-433104 |
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source
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