GB-Sheffield: British Business Bank - Customer Journey Mapping
key details
| Value | £166,500 |
|---|---|
| Status | complete |
| Category (CPV) | 79400000 |
| Deadline | 16 Feb 2023 |
| Contract start | 27 Feb 2023 |
| Contract end | 26 Feb 2024 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-1ca30775-84e3-4f7e-80a4-78b1df52d4d4 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Lens Consulting Ltd | £166,500 | 16 Feb 2023 | active |
description
British Business Bank is inviting interested Suppliers to tender for the provision of comprehensive customer journey maps for key processes across the Bank
This will include translation of' BBB processes into horizontal customer journeys (group-wide, cutting across product verticals), identifying:
How many customer journeys BBB has overall (in relation to the processes identified in batches 1-3); and
Which internal ('back-stage') processes underpin the delivery of which customer journeys
Further detail can be found on the Delta e-Sourcing Portal in the link below, all clarifications/submissions must be sent via the portal to ensure transparency and audit-ability.
Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
documents
- https://www.contractsfinder.service.gov.uk/Notice/601b2704-6f51-4628-9b64-65f8aef7ed87 , tenderNotice
- https://www.delta-esourcing.com/tenders/UK-GB-Sheffield:-British-Business-Bank---Customer-Journey-Mapping/D45TKXE283 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 12 Jan 2023 | Tender (tender) | · | 601b2704-6f51-4628-9b64-65f8aef7ed87-605250 |
| 7 Mar 2023 | Award (award) | · | 3b872d88-ec92-4136-a7bf-8179cf1825a6-621766 |
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source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.