2022_consult - Consultancy support on developments for Salesforce CRM, including integrations with other corporate systems
key details
| Value | £96,000 |
|---|---|
| Status | active |
| Category (CPV) | 72000000 |
| Deadline | 23 Feb 2022 |
| Contract start | 5 Apr 2022 |
| Contract end | 5 Apr 2024 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-97d04b4d-78cd-430d-8d81-40568248179a |
description
We are seeking one specialist consultancy for advice on the following range of topics in relation to further developments in the implementation of Salesforce CRM (Service/SalesCloud) at the British Council:
- 1.Integration with other enterprise systems, in support of an integrated, end-to-end journey for English and Exams customers.
- English teaching support system
- IELTS Exams support system
- Outlook (for our B2B users only)
- Our 'Data layer' ('Master Customer Reference' / Azure)
- Integration with external systems (for our B2B users)
- 3.Customer service/sales development
- Further development of Salesforce 'Chat Bot'
- Further development of lead generation for B2B users
- Integration with cloud telephony solution
- Support for and reporting on sales
Additional information: Bidders will be required to register on British Council`s e-Tendering portal In-Tend hosted at https://in-tendhost.co.uk/britishcouncil, in order to take part in the tender process.
Once registered, bidders must log-in to the website where they can view the project and access the bidders pack and submit their return.
Bidders will also be required to demonstrate their capability and `means of proof` will be required. These conditions are outlined in the RFP.
documents
- https://www.contractsfinder.service.gov.uk/Notice/dc78654f-6d2e-4a39-9f87-09f92aa7a5c9 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 22 Jun 2022 | Award (award) | · | 17ccae95-2054-4a3b-ae65-942aa3b397ea-514593 |
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source
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