Provision of Service Desk Software for West Midlands Fire Service
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £309,840 |
|---|---|
| Status | complete |
| Category (CPV) | 48000000 |
| Region | West Midlands |
| Deadline | 1 May 2025 |
| Contract start | 14 May 2025 |
| Contract end | 13 May 2028 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-97875248-d244-460d-a2a0-0eaff2e3ef08 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Freshworks Inc | £309,840 | 30 Apr 2025 | active |
description
Provision of FreshWorks ITSM Service Desk Software for West Midlands Fire Service
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 9 Jul 2025 | Award update (awardUpdate) | · | db07010f-07b1-48cb-9d4d-abda61d47798-853617 |
more from West Midlands Fire Service
- 3 x Skoda Enyaq (Government Commercial Agency RM6244) · £98,700 · 4 Jun 2026
- 2 x Vauxhall vans (call off from Government Commercial Agency RM6244 ) · £38,000 · 4 Jun 2026
- PBX/ Unify Licensing, Maintenance and Support for West Midlands Fire & Rescue Authority · £32,231 · 3 Jun 2026
- Employment advice · £30,412 · 3 Jun 2026
- Vehicle: TOYOTA C-HR+ 165kW Excel 77kWh 5dr Auto [JBL/Pan Roof] · £26,052 · 3 Jun 2026
- VOLKSWAGEN ID.7 210kW Match Pro Plus 77kWh 5dr Auto · £27,738 · 31 May 2026
- Assurance Monitoring System (AMS) for West Midlands Fire Service · £96,093 · 19 May 2026
- Independent Analysis Fire Cover Review for WMFS · £40,000 · 19 May 2026
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- NEC Contract Management Software · HAMPSHIRE COUNTY COUNCIL · £108,576
- Election Management Software · Cheshire west and Chester Borough Council · £62,401
- DDaT26302 - Software Licenses and Support · DSIT · £42,482
- Family Information Directory · Dorset Council · £75,600
- AT1411 - Managed Detection and Response Software · Luton Council · £800,000
- Talend Cloud Platform Subscriptions · The National Archives · £98,632
- PKC11619 Corporate Mobile Working Toolkit · Perth & Kinross Council · £1,226,000
- Call Off from Crown Commercial Services G-Cloud 14 Framework for Accounting Finance Software · THE CALICO GROUP LIMITED · £296,527
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.