Customer Service Advisor x 6 (Revenues & Benefits Team)

Job Title Customer Service Advisors x6 - Revenues and Benefits

Rate of Pay: £11.02 per hour (Inside IR35)

Hours: 37 hours per week

Location: Sandwell Council House, Oldbury, B69 3DE

Start Date: ASAP

Contract type: Temporary (Agency) 12 weeks with a view to extend

Job Description and Personnel Specification are attached, which also provides more information above the role.

Brief description:

An exciting opportunity has arisen for 6 Revenues and Benefits Customer Service Advisor's who will be required to deal with inbound customer queries through multiple communication channels.

The role will primarily consist of working in a busy Revenues and Benefits Contact Centre environment dealing with, telephone, written, electronic and some face to face communication. The role of Customer Service Advisor is to ensure a high level of customer care is delivered at all times, making sure customers are dealt with efficiently and effectively at the first point of contact.

Revenues and Benefits knowledge would be an advantage however legislative and systems training will be provided Hours of work are 8.30 am to 5.00 pm (Monday to Friday) and successful applicants will be required to work a minimum of 37 Hours per week. This post is currently operating as a hybrid role with some home and office working however this is subject to change. CVs required urgently

Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You will also need to include your agency on cost details to each submission. Stated rates must be inclusive of all known costs.

No DBS is required for this role.

Please note this advert is also out with our Master Vendor

You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice.

The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.

From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents.

To submit your documents, you will be required to opt in.

For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal.

If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810.

Closing Date: Thursday 21st July 2022 17:00pm

Additional information:

The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link https://in-tendhost.co.uk/sandwellmbc

You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on 'Tenders' to list all the current opportunities. Once you have found the relevant opportunity you should click on 'View Details' in order to Express Interest.

Closing date for submission of quotations is Thursday 21st July 2022 17:00pm

Is a Recurrent Procurement Type? : No