Customer Experience Intelligence Partner
key details
| Value | £400,000 |
|---|---|
| Status | complete |
| Category (CPV) | 73200000 +2 more |
| Deadline | 11 Sept 2019 |
| Contract start | 1 Oct 2019 |
| Contract end | 30 Sept 2021 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-95dba2b5-6126-4824-b9a5-142fd2f52067 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Nomensa | £400,000 | 25 Sept 2019 | active |
description
To work with Highways England as a Customer Experience Intelligence Partner during the re-procurement of the entire Dart Charge Service. The service will encourage 100% compliance and provide a frictionless customer-centric, multi-channel, socially inclusive road user charging scheme which is compliant with the UK government service standard. We are looking for a scalable and technologically mature service, which enables interoperability with other services, recognising the importance of data as an asset. This will be a state-of-the-art road user charging scheme, adaptable to changing policy objectives the changing ways in which the public interact with mobility services.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 3 Oct 2019 | Award (award) | · | dc66ee1f-ca8b-4370-986f-1f062c2767d3-317632 |
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source
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