External Independent Review of GMC Escalated Customer Complaints
key details
| Value | £86,400 |
|---|---|
| Status | complete |
| Category (CPV) | 79313000 |
| Region | North West, London |
| Deadline | 1 Jan 2018 |
| Contract start | 1 Apr 2018 |
| Contract end | 31 Mar 2021 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-95b48b37-1722-4324-b080-306cd3ad77e5 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Ch&I Associates | £86,400 | 5 Mar 2018 | active |
description
The GMC is inviting quotes for an independent review and advice service. This service would have the responsibility of reviewing the effectiveness of our complaints handling in certain customer complaints which have been handled in accordance with our internal complaints policy and where the complainant remains dissatisfied with our responses. The complaints to be reviewed will be identified by the GMC with reference to certain set criteria. This will not be an automatic right for complainants.
documents
- https://www.contractsfinder.service.gov.uk/Notice/665a3efa-50ac-4c3c-bb07-eab0765352a4 , tenderNotice
- http://www.mytenders.org/search/show/search_view.aspx?ID=JAN150850 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 26 Jan 2018 | Tender (tender) | · | 665a3efa-50ac-4c3c-bb07-eab0765352a4-194142 |
| 30 Oct 2018 | Award (award) | · | 6f9b9654-de18-46d8-befa-5490cdc62333-249505 |
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source
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