Unified Communication Telephony Solution
key details
| Value | £1,000,000 |
|---|---|
| Status | complete |
| Category (CPV) | 32412100 +1 more |
| Deadline | 19 Oct 2023 |
| Contract start | 15 Jan 2024 |
| Contract end | 14 Jan 2031 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-936d5f46-659c-43f4-a2de-2e06f1d1922e |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Cinos Limited | £500,000 | 29 May 2024 | active |
description
In response to current and emerging requirements for improved communication facilities, BDBC has decided to replace their existing Skype for Business telephony service with a Microsoft Teams telephony solution, associated SIP Direct Routing network services, and integrated to their existing on-premise Netcall contact centre.
Tenders are invited for the supply of services in respect of Microsoft Teams Voice solution and associated SIP / Call plan network services. The successful Bidder will be responsible for providing to the Council a phase migration from BDBC's existing telephony environment to Teams Voice. The three main elements are:
• DDI, SIP / Call plan Direct Routing network services
• Microsoft Teams Voice (Microsoft licenses will be provided by BDBC's incumbent Microsoft Licensing partner)
• Direct Routing SIP connection to BDBC's on-premise Netcall Liberty Converse contact centre
To support the phased migration, BDBC are looking to engage a supplier to provide the design, any associated hardware, the installation / configuration and support services for Microsoft Teams Voice, integrated contact centre and associated SIP / Call Plan services.
documents
- https://www.contractsfinder.service.gov.uk/Notice/627ede34-482e-432f-b9c2-2c1c5dfcb077 , tenderNotice
- https://procontract.due-north.com/Advert?advertId=392c1a1d-9657-ee11-8124-005056b64545
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 20 Sept 2023 | Tender (tender) | · | 627ede34-482e-432f-b9c2-2c1c5dfcb077-682003 |
| 16 Aug 2024 | Award (award) | · | dae52a89-9917-4b32-a60d-5df4ccc20712-777956 |
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source
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