Provision of Software and Maintenance
key details
| Value | £34,480 |
|---|---|
| Status | complete |
| Category (CPV) | 48000000 |
| Deadline | 2 Mar 2015 |
| Contract start | 2 Mar 2015 |
| Contract end | 20 Mar 2018 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-3b06016a-adc8-11e6-9901-0019b9f3037b |
Awards (2)
This procurement was awarded to 2 suppliers. Values shown are per-award; the notice total is £34,480.
| Supplier | Value | Date | Status |
|---|---|---|---|
| Computacentre UK Ltd | £1,043,832 | 13 Apr 2015 | active |
| Software Box Ltd | £34,480 | 13 Feb 2015 | active |
description
| 5.1 | Standard base entry Clearswift support and maintenance . |
| • | 24x7 service desk support, with weekend calls routed to on call engineers via a call logging service |
| • | 24x7 access to the Clearswift support portal for access to our knowledge base and extensive self-help resources |
| • | First line (L1) application/product support for initial review and response to customer service requests and escalation of unresolved issues to technical support specialists |
| • | Second line (L2) technical support through product specialists and subject matter experts for the provision of comprehensive diagnostic and root cause analysis and Incident resolution |
| • | Third line (L3) escalation support through product development engineers for the provision of Problem resolution and corrective maintenance releases |
| • | Subscriptions to live service feeds providing protection from the latest threats, including anti-virus and spyware updates and the latest filter information from Clearswift’s world-leading URL database |
| • | Entitlement to future, evolutionary upgrade releases for licensed products |
| • | 2 registered technical contacts per licensed instance of the Clearswift solution(s) |
The licences include
| • | Kaspersky Virus Scanning |
| • | Junk Email and Bulk Email Detection |
| • | Malware Outbreak Detection |
| • | ImageLogic |
| • | PMM Portal |
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 6 Mar 2015 | Award (award) | · | ocds-b5fd17-3b06016a-adc8-11e6-9901-0019b9f3037b-60970-rm5164-so8246 |
| 10 Jul 2015 | Award (award) | · | ocds-b5fd17-90941031-adc8-11e6-9901-0019b9f3037b-69036-so-9044 |
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source
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