Provision of UK Customer Satisfaction Index Report
key details
| Value | £50,040 |
|---|---|
| Status | complete |
| Category (CPV) | 73000000 |
| Region | Wales |
| Deadline | 15 Jul 2024 |
| Contract start | 1 Aug 2024 |
| Contract end | 31 Jul 2026 |
| Procedure | direct |
| SME suitable | Yes |
| OCID | ocds-b5fd17-8e6ddd3a-0e88-47f2-b59b-666d88f5f5f4 |
Awards (2)
This procurement was awarded to 1 suppliers. Values shown are per-award; the notice total is £50,040.
| Supplier | Value | Date | Status |
|---|---|---|---|
| Institute of Customer Services | £27,800 | 22 Jul 2024 | active |
| not named | £13,900 | 22 Jul 2024 | active |
description
The Institute of Customer Service (ICS) conduct research twice a year to produce the UK Customer Satisfaction Index (UKCSI) analysis, which is available from January and July annually. DVLA has purchased bespoke analysis from this report previously and uses the data to benchmark against other organisations. DVLA will continue to need to have sight of its position within the range of Public Services National Organisations, as well as seeing the top 30 for website, non-website, and overall services.
- month Extension called off.
notice history
3 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 29 Jul 2024 | Award (award) | · | fad242c3-5093-4810-9948-28f589f80f50-771709 |
| 1 Apr 2025 | Award update (awardUpdate) | · | fad242c3-5093-4810-9948-28f589f80f50-837660 |
| 19 Aug 2025 | Award update (awardUpdate) | · | fad242c3-5093-4810-9948-28f589f80f50-859794 |
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source
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