independent review of GMC customer complaints handling
key details
| Status | active |
|---|---|
| Category (CPV) | 79200000 +2 more |
| Region | North West, London |
| Deadline | 22 Apr 2016 |
| Contract start | 2 May 2016 |
| Contract end | 1 May 2019 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-8a3be36c-adc9-11e6-9901-0019b9f3037b |
description
The GMC is inviting quotes for an independent customer complaints review service. The independent review service would have the responsibility of reviewing the effectiveness of our complaints handling via an annual audit and report. We would require the person / organisation appointed to undertake a representative sample of complaints (to be agreed with us), review them against our policy and framework and then report back via a annual report on complaints handling to the Council of the GMC. In this initial stage review we will also be asking the provider to consider whether the GMC should offer the escalation and review of individual complaints that have not been satisfactorily answered by our internal complaints handling process to an independent complaints assessor
documents
- https://www.contractsfinder.service.gov.uk/Notice/7d0cb4ed-e785-4b38-bb61-ca5ff1442d2b , tenderNotice
- http://www.mytenders.org/search/show/search_view.aspx?ID=APR123391 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 18 Nov 2016 | Tender (tender) | · | 7d0cb4ed-e785-4b38-bb61-ca5ff1442d2b-93440 |
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source
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