11+ Services - Information Advice and Guidance

The Service will

• Promote and develop Young People’s independence by enabling them to make informed choice over issues which affect them. This will increase their knowledge and understanding of their rights and promote self-help where it is appropriate in order to improve resilience and enable resources to be directed at those most in need.

• Provide a specific youth advice Service, which is attractive to and easily accessible by Young People aged 11 to 19

• Provide information and advice through a variety of means and settings including but not limited to:
• Face to face
• Online
• Telephone
• Across education and community settings which Young People can access

• Provide Young People, especially those who are vulnerable with free, impartial, independent and confidential information, advice, support and casework services, to meet their needs on a diverse range of issues that are frequently inter-related which may include, but is not limited to;
• Social Welfare: Social welfare issues including but not limited to benefits, housing, debt, employment, legal rights
• Emotional resilience: Mental and emotional health issues, including but not limited to anxiety, stress, depression, low self-esteem, self-harm and bullying
• Personal and health issues: Wider personal and health issues, including but not limited to relationship and family difficulties, sexual health, drugs and alcohol, healthy eating, smoking
• Practical skills: Practical issues, including but not limited to careers, money management, independent living skills
• Develop a peer led model, Co-produced with Young People to provide lower tier information and advice which enables Young People to become involved in supporting their peers with basic information and advice
• Coordinate Service delivery with Locality Early Help Teams.