Tenant Satisfaction Survey 2022

South Tyneside Homes, on behalf of South Tyneside Council, wishes to carry out a tenant satisfaction survey to understand the views of our customers. The council currently has 16,000 tenancies.

We would like the successful provider to use the government's draft Tenant Satisfaction Measures (TSMs) as the basis for carrying out a tenant satisfaction survey with a representative sample of the council's tenants. The survey may therefore need to be reviewed and amended should the TSMs change.

Tender documentation is available to be downloaded on the NEPO ProContract system. If not already registered please register at the following link: https://procontract.due-north.com - this will then grant access to the tender documentation. Please note that registering on ProContract and expressing interest does not mean that you have bid for the tender - once you have registered you will be required to complete and submit the tender documentation. Tenders and all supporting documentation must be priced in Sterling and written in English. Any agreement entered into will be governed by English law and will be subject to the exclusive jurisdiction of the English Courts. The Council is not liable for any costs incurred by those expressing an interest in tendering for this contract opportunity.