Digital Experience Monitoring
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £891,828 |
|---|---|
| Status | complete |
| Category (CPV) | 48900000 |
| Region | London |
| Deadline | 19 Dec 2023 |
| Contract start | 29 Apr 2024 |
| Contract end | 28 Apr 2025 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-855eb3c6-60a3-4d51-a143-e37db6ee5701 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Softcat | £186,000 | 28 Apr 2024 | active |
description
HMLR are looking to improve their monitoring capabilities with a specific view on the end user and their digital experience, enabling a better view on the productivity of our Casework community. HMLR are looking for a tool that will help us identify improvements in our Casework toolsets, will alert us to end user issues, and will allow us a view of our digital experience over time.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 10 Jun 2024 | Award (award) | · | b09fee93-524a-4909-8a8d-a8e0c8a13aa9-757091 |
| 20 Jan 2025 | Award update (awardUpdate) | · | b09fee93-524a-4909-8a8d-a8e0c8a13aa9-818610 |
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source
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