CCTV, Control Room and Anti Social Behaviour Services.

Out of hour's service - this service is designed to supplement the work of the community safety team in tackling antisocial behaviour and providing a high quality service to our customers and will be achieved through a series of actions which will include responsive visits to customers or sites, pre-planned patrols and pre planned requests for specific tasks to be completed in order to achieve two primary objectives.

• Prevent anti-social behaviour or reduce it where it is already occurring
• Gather evidence of anti-social behaviour to support whg's community safety team.

CCTV services - To monitor whg's expansive CCTV surveillance systems which includes coverage of whg's high rise blocks, office buildings and other locations and whg assets. This includes both external and interior cameras which are required to be monitored 24 hours a day every day of the year. To handle telephone calls outside of office hours regarding the out of hours service and customer reports of anti-social behaviour.

Front of house services at 100 Hatherton Street - inc front of house services from 16:30 hrs to 21.00hrs to receive any guests and ensure the building is secure.

Site security and key holding - To provide key holding and security services for any whg buildings or other assets where required following closure and lock up each evening and over weekends. To include CCTV monitoring supplemented by physical checks and patrols were applicable and responding to any alarm activations or requirements to attend sites.

The contractor will need to provide officers that are trained to the highest standards in order to carry out the versatile duties required which include CCTV, mobile patrols and manned guarding. The officers provided will need to meet the high standards of professionalism, appearance and customer service that are expected of a representative of whg.