Further provision of Corporate Performance Risk Management System via CCS RM1557.13 G-Cloud 13 framework Lot 2 Cloud Software

Southend City Council is seeking to procure a Corporate Performance and Risk Management System (currently Pentana Risk) that can provide the following functions:

The system is to be used by all council directorates and service areas and at all levels to assist with decision-making and the achievement of organisational aims and objectives.

Technical support and system maintenance will be covered.

The council's current system has over 600 users. This includes 'super users'. Super users will require a higher level of training than standard users. They will provide basic training to other users so they can access the items they need.

The Insights Team will act as the council's internal support team, liaising directly with the supplier, sharing relevant updates to system users, providing internal training and dealing with administrative tasks.

A Service Level Agreement is in place with South Essex Homes to use the system. With our current system, South Essex Homes are able to access to Castle Point Pentana system through the Southend-on-Sea version.

System requirements

The new system must:

The Provider will need to provide one-off, introductory training, which may be delivered in person or online, with support materials to upskill the Insights team on using and maintaining the system.