Digital Front Door Online portal 2022 - AWARD
key details
| Status | complete |
|---|---|
| Category (CPV) | 72000000 |
| Region | West Midlands |
| Deadline | 29 Jul 2022 |
| Contract start | 1 Apr 2023 |
| Contract end | 31 Mar 2028 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-82363f59-8305-458a-9ca3-fd498c24abe6 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Granicus-Firmstep Limited | £0 | 28 Mar 2023 | active |
description
Dudley Council is seeking a partner to deliver a digital self-service solution to connect with and serve our residents. Our aim is to provide an outstanding customer service at reduced cost. The solution must include integration with back-office systems and enable us to update residents on their requests.
The Council is seeking a digital solution to provide a self-service and mediated contact and request service for our residents, businesses, and visitors.
We expect the solution to deliver a wide range of online capability including:
- oallow us to manage our interactions with residents seamlessly across all channels,
- oenable us to transform how we provide services by integrating with systems used by the Council thus automating service provision,
- obe effective to deploy with easy to develop forms with built-in workflow capability.
We seek a long-term partner with whom we can develop a solution that delivers outstanding customer service, streamline our processes, and drive down cost.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 5 Apr 2023 | Award (award) | · | 67c6c8bc-2e03-49f9-8aa5-5a4c7aea3cbf-632222 |
more from Dudley Metropolitan Borough Council
- The Provision of Multifunctional Print Devices and Associated Digital Transformation Solutions · £500,000 · 27 Jul 2026
- Unit 4 ERP · 30 Jun 2026
- Amazon Business - Public Sector Digital Marketplace · 8 May 2026
- GB-Dudley: TPPL Dudley Metropolitan Borough Council NEPO HGV Lot 1 - 9 x Gritters (29632) · £1,439,846 · 21 Apr 2026
- Supply & Maintenance of End User IT Equipment · 17 Apr 2026
- CCS RM6248 Lot2 and Lot 3 - Prepaid Cards and Vouchers · 17 Apr 2026
- Datacentre Core Network · 17 Apr 2026
- Commercial Waste Collection from Council Buildings · 9 Apr 2026
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Nutanix Hardware and Software subscription renewal · London Borough of Camden
- Digital Asset Management Solution · Metropolitan Police Service · £10,812,672
- Housing Digital Workstream Consultants · Sheffield City Council · £29,313
- Card Medic Licence Renewal · University Hospitals Sussex NHS Foundation Trust · £96,000
- Customer Feedback System · Kent County Council · £157,625
- WHTHT - Remote Clinical Coding Services · West Hertfordshire Teaching Hospitals NHS Trust · £260,000
- CST238 Engagement of an Implementation Partner for the Implementation of SAP SuccessFactors · Derbyshire County Council · £1,800,000
- SSL Certificates 2026 · Department for Work and Pensions · £670,000
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.