Housing Disrepair Claims Manager SA

Job Title: Housing Disrepair Claims Manager

Rate of Pay: £26.70 per hour

Hours: 37 per week

Location: Operations & Development Centre, Roway Lane, Oldbury, B69 3ES

Start Date: ASAP

Contract type: Agency

Brief description:

Local Authorities across the country have seen unprecedented rises in claims for Housing Disrepair. We are looking to recruit a suitably qualified and experienced individual to help manage our caseload alongside our resident team of surveyors and the councils legal service. You will need to review our management of cases to ensure an effective resolution that protects the council from excessive claims and provides appropriate solutions for residents. you will ensure the service delivers to set deadlines, has robust data management, manage and agree cost claims and lead case reviews to embed lessons into our processes and procedures which will improve our repairs service and in turn avoid the need for future claims.

As our dedicated HDR manager you will coordinate activity, triage cases alongside our legal teams, assign resources more effectively to higher priority or higher risk cases so that we target our efforts toward maximum impact. From case studies and reviews you will help identify lessons learned and from that develop training needs, process reviews and areas for early intervention to minimise the councils exposure to future claims. Alongside this you will provide support to respond to repair related complaints in order to identify trends and areas for improvement. You will be required to attend court proceedings from time to time as the council's representative to provide evidence of the councils processes and procedures for management of HDR claims.

Ideal candidates will have experience of dealing with customers and is able to remain calm in often in stressful situations. Able to understand and interpret complex information and provide clear and concise reports to senior management on performance, service improvements and case outcomes as necessary. You will manage a small team of administrators.

Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You will also need to include your agency on cost details to each submission. Stated rates must be inclusive of all known costs and stated on each CV.

No DBS is required for this role.

Please note this advert is also out with our Master Vendor

You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice.

The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.

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Additional information: The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.

From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to Quotation or other related documents.

To submit a quotation you will be required to 'Opt In'.

For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal.

If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810.

Delivery Notes

The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.

From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to Quotation or other related documents.

To submit a quotation you will be required to 'Opt In'.

For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal.

If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810.

Is a Recurrent Procurement Type? : No