GB-Walsall: Escalated IT Support

E-ACT are a successful and growing Multi-Academy Trust. This procurement is to provide an escalated support service for its Midlands region academies along with a range of other ad-hoc services. The contract is for 2 years with an option, at the Trusts discretion, of a further 1 year. The services and Academies are detailed below.

The objective of the evaluation of details submitted in this document is to enable E-ACT to assess your company and our ability to do business with such an organisation based on our requirements to provide;

•An Escalated Support Service;

•An ICT installation service at Merritts Brook Academy following completion of a new build in September 2020;

•An Ad-hoc ICT installation service across Academy estate as necessary;

•An Ad-hoc on site resourcing service where necessary;

•An Add-hoc technical and user training service.

The Contract will run for a period of 2 years from September 1st 2019. The following academies are included in the service:

Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.