PIP IT Managed Service ecm_10105

This Contract is for the provision of a national managed IT service supporting Personal Independence Payment (PIP) covering implementation and migration / transition services to be used by the Functional Assessment Service (FAS) Suppliers (Assessment Providers) from August 2023.

DWP ran a Call-Off Competition from Technology Services 3 Lot 4 for this service.

The Maximum Contract Value of £48.9 million comprises: (a) £31.0 million for the contract as awarded; (b) £3.9m for the maximum 9 month permitted extension; and (c) contingency of £14.0 million. Amounts (a) and (b) are calculated using the volumes published in the Invitation to Tender. Contingency (at 40% of the total of (a) and (b)) is in recognition of the uncertainty in demand volumes. The contract includes the standard Technology Services 3 terms for inflationary price increases. The Maximum Contract Value is based on current prices and does not include any anticipated inflation amounts.

The IT Managed Service solution will administer the processes for the completion of all PIP assessment reports. PIP assessment reports support the Buyer to decide whether a Claimant is entitled to PIP. The system will initially receive referrals from the DWP PIP Computer System (PIP CS). An Initial Review takes place to determine whether an assessment can be completed based on the available evidence held in the DWP Document Repository System, or if a consultation is required. When a consultation is required, the solution will support the scheduling and booking of appointments (at an assessment centre, by video/phone call, or at the claimant's home). The solution will support the completion of all types of PIP assessments and facilitate audit processes to check the quality of the completed assessment reports.

The solution will send assessment results to the DWP PIP Computer System and initiate the generation of completed assessment reports.

The Buyer may modify the PIP IT Managed service contract to include the IT services supporting Work Capability Assessments (WCA) and other related benefits. No decision to include these services had been made prior to award, and this was not a factor in the evaluation. Any agreement to modify the PIP IT Managed Service to include these additional services will be subject to agreeing a contract change with the Supplier.

The Contract End Date of 18/05/2029 includes the optional extension period of nine months.