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One year fixed term contract for licences for a social media management platform

West Suffolk Council Published 24 Mar 2021 Contracts Finder

key details

Value£4,550
Statuscomplete
Category (CPV) 48000000
RegionEast of England
Deadline22 Mar 2021
Contract start31 Mar 2021
Contract end31 Mar 2022
Procedureopen
SME suitableYes
OCIDocds-b5fd17-7d7165b6-41d0-4d4b-8ba4-540bf5bd4eba

Award

SupplierValueDateStatus
Crowd Control HQ £4,550 22 Mar 2021 active

description

The contract is to allow officers authorised to post to West Suffolk social media accounts access to a cloud based social media management platform.

Social media is a channel for residents to reach the council, like telephone and email. They expect a timely response.

The platform users need to work together to do this, and the platform provides the security and transparency to share this. Users include Customer Service agents for responding to queries, Communication team members for responding and proactive scheduling, and officers from other services including waste and elections for ad hoc scheduling of campaign material.

notice history

1 notice published against this procurement.

PublishedTypeRegimeNotice
24 Mar 2021 Award (award) · ffe5778a-073c-46ca-b8f8-290c568ede41-423232

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source

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