The Provision of Employee Pre Payment Card

Bromford are a social housing provider whose origins originate in the West Midlands and we've been supporting people and families unable to access market housing into affordable homes for over 60 years.

We own and manage over 47,000 properties, and have individual relationships with more than 110,000 customers who are supported by a workforce of over 1,900 colleagues who are classified into 3 groups:

We primarily operate in four key areas called localities which are

Our colleagues work across the whole of our geography adopting a range of workstyles 900 of which are roaming or field based, spending the majority of their working day on the move, working in and around our communities and are therefore unlikely to visit one of our offices regularly. To support these colleagues a solution was introduced in 2020 to provide access to a pre-paid Mastercard, topped up monthly which allows the purchase of and access to refreshments and some food purchases during their working day. This solution ensured equality and equal treatment to that of their fixed and hybrid colleagues who have access to refreshments in their working environment. The current solutions operating model presents difficulties due to a lack of transparency and cost management of card data owing to the colleague (card holder) being the custodian of the card and not Bromford as the employer, the processing of monthly credits is also complex and unwieldy and there are no reporting facilities available.

The existing provision is reaching the end of the contract, which gives Bromford an opportunity to review and consider alternatives to improve contract governance through improved transparency, cost management and reporting whilst maintaining the service provision. We are therefore inviting Request for Proposal submissions which offer a solution to our requirement which includes the following: