Income Officer x 1

Job Title: Income Officer

Rate of Pay: ?12.02 per hour

Hours: 37 Hours per week

Location: Sandwell Council House, Freeth Street, Oldbury, B69 3DE

Start Date: ASAP

Contract type: Agency

Job Description and Personnel Specification are attached, which also provides more information above the role.

Brief description:

We are seeking someone to contribute to the provision of a high quality, customer-focused Income Management Service to effectively monitor all former tenant debt and take appropriate action in accordance with established procedures.

We would like applicants who can demonstrate the following:

• oA minimum of 1 years' experience of working in a busy team/office environment.
• oAn understanding of debt recovery techniques.
• oProven experience of delivering excellent services to customers.
• oExperience of working to deadlines, prioritising, and organising workload.
• oProven experience of using a suite of ICT packages.
• oAbility to work consistently, accurately and with attention to detail.
• oAbility to be self-motivated, work on own initiative to achieve targets and deadlines.

The post will be office based for 6-8 weeks to undertake training, this is based at Sandwell Council House, Freeth Street, Oldbury, B69 3DE. Once completed, a hybrid working pattern can be considered however office attendance will still be required weekly.

Qualification requirements:

Literacy & Numeracy Level 2

Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You will also need to include your agency on cost details to each submission. Stated rates must be inclusive of all known costs.

Please note this advert is also out with our Master Vendor

You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice.

The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.

From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents.

To submit your documents, you will be required to opt in.

For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal.

If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810.

Closing Date: Thursday 2nd November 2023 at 17:00pm

Additional information: The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link https://in-tendhost.co.uk/sandwellmbc

You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on 'Tenders' to list all the current opportunities. Once you have found the relevant opportunity you should click on 'View Details' in order to Express Interest.

Closing date for submission of quotations is Thursday 2nd November 2023 at 17:00pm

Is a Recurrent Procurement Type? : No