Student Relationship Management System

The University is seeking to procure a student relationship management system which can deliver the following:

• To provide a system and associated business processes that will support the university to reach its retention benchmarks.
• To provide a system which will enable the use of online forms/self service facilities, workflow management, task assignment and follow up to manage and track student engagement.
• To provide dashboards of student information for personal tutors and other interested groups, such as Course Leaders.
• To capture information related to student interactions across Schools and Services; and retain a case history for each student.
• To provide reporting/analytics on student profiles/activity/data; to include student engagement/retention predictive analytics based on multiple factors.
• To improve related business processes ensuring they are effective and efficient.
• To provide an appointment booking facility (desirable, but not essential).

In terms of the technical environment, the majority of servers are virtual and hosted on the university VMWare 5.1 U1 infrastructure, with enterprise-class SAN and interconnect networking.

LIS standard server platforms are as follows:

Windows 2012 R2 Enterprise edition

Linux RHEL 5 or 6

Supported database platforms are as follows:

Oracle 11.2

Microsoft SQL Server 2012 (2008R2 is also supported)

Client

Approximately 5000 University client PCs running a secured Windows 7 image.

Client software applications are deployed via SCCM 2012.

Load Balancing

The university uses a Netscalar hardware load balancing solution.

General

The University would prefer a solution which is compatible with the above platforms and in addition, provides the following:

1. Single Sign On Authentication support: LDAP, ActiveDirectory or Shibboleth
2. Mobile device support across multiple OS e.g. IOS, Android and Windows Mobile.
3. The product should support resilience at as many levels as possible, i.e support database replication and VMWare VMotion etc.
4. Ideally the solution should be tested and certified to operate on a VMWare 5.1 U2 environment and will also consider a SaaS environment as appropriate.

Further Information

Student data is currently stored in many systems including the University Student Records System (Ellucian Banner), Agresso, TALIS, Blackboard, SAM (Student Attendance Monitoring system), Sentry (library Access control system), Syllabus Plus (Timetabling system), FIM/User Reg (Identity Management systems), OCAM (Accommodation system) and WhereScape Red data warehouse.

This is a open EU procurement process involving an eligibility selection stage. The full specification and supporting documents can be downloaded by registering and expressing your interest on the University's e-tendering system https://in-tendhost.co.uk/universitycentrallancs/aspx/Home

Additional information: Firms are invited to study the requirement outlined in the tender documentation and provide their best bid to meet the needs identified. This is an EU open procurement procedure involving an eligible selection stage, and the ITT and full specification and supporting documents can be downloaded by registering and expressing your interest on the University's e-tendering system https://in-tendhost.co.uk/universitycentrallancs/aspx/Home